Pandrol presented the Pandrol Connect app to Ferro-Tech and then worked with them to deliver a fully customised app, modifying it to their bespoke specifications. An account was created for the manager and separate accounts were added for the welders.
The Pandrol Connect app can be fully customised to meet clients’ needs. After Ferro-Tech started using the app, it became apparent that some adjustments and features were needed. Ferro-Tech and Pandrol worked together to deliver these. Now the app is running smoothly and the welders use it for all their welds.
Ferro-Tech is the first external customer to adopt Pandrol Connect and they are extremely pleased with the service the app gives them. Some welding companies can be put off from switching to a digital traceability solution due to concerns that they wouldn’t have time to invest in a new tool, but this customer’s technology-focused mindset meant that the adoption wasn’t questioned. Ferro-Tech found the app to be extremely easy to use. Training only had to be given to one team member, the manager, and in turn, they were able to train the other welders.
Sébastien Doucet, the CEO of Ferro-Tech, praised the app: “I was immediately interested in the prospect of using this innovative technology. I announced the app to my team and told them that usage was mandatory. That was key to a successful adoption. The welders used the app and immediately saw how much easier it was. Our business has always been interested in technology and we knew that digitising our process would save us time and resources.”